calling me, being loud and disputing their late charges they've incurred because a) they're too thick to make it through our phone system which is so freaking easy; b) they call in every month to dispute late charges; and c) they want their way.
i tell them, "you know, you just started this call yelling at me, it doesn't make me want to help you. "
what i would like to tell them, "it's a simple phone system, why don't you listen closely."
they hurt my feelings. sheesh.
it's as if people cannot imagine that folks doing customer service/retail/whatever can't be intelligent people who just like their jobs... everyone just assumes that i'm a drop out or somethign because i do phone work.
bleh. idiots.
-shannon